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Privacy Policy

College Interview Pro, LLC

Effective Date: January 1, 2026

1. Introduction

This Privacy Policy explains how College Interview Pro, LLC ("College Interview Pro," "we," "us," or "our") collects, uses, shares, and protects personal information when you:

  • Visit our website;

  • Book or participate in coaching sessions; or

  • Otherwise interact with us (collectively, the "Services").

By using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect:

  • Contact information (e.g., name, email address, phone number, mailing address);

  • Student details relevant to coaching (e.g., school, year in school, interests, interview history, goals);

  • Account information (e.g., username, password, if applicable);

  • Booking and preference information (e.g., preferred dates/times, selected package, communication preferences);

  • Communications and feedback (e.g., emails, messages, testimonials, notes from coaching sessions);

  • Payment-related information (e.g., billing address). Payment card details are typically processed directly by our third-party payment processor and not stored by us.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and usage information (e.g., IP address, browser type, operating system, referring URLs, pages viewed, links clicked, access times);

  • Cookie and tracking data (see our Cookie Policy for more details).

2.3 Information from Third Parties


We may receive information from:​

  • Payment processors (e.g., payment confirmations, limited billing details);

  • Scheduling or video-conferencing platforms used to deliver sessions;

  • Referrals (e.g., a parent providing a student's name and contact information).

3. How We Use Your Information

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We may use your information to:
 

  • Provide, operate, and improve the Services;

  • Schedule and conduct coaching sessions;

  • Communicate with you about bookings, changes, reminders, and support;

  • Process payments and maintain accounting records;

  • Personalize coaching and materials;

  • Send updates, newsletters, or marketing communications (where permitted by law and your preferences);

  • Monitor and analyze usage of the website;

  • Protect the security and integrity of the Services;'

  • Comply with legal obligations and respond to lawful requests.

These third parties operate according to their own privacy and cookie policies, which we encourage you to review. We are not responsible for cookies set by third parties.

4. Legal Bases for Processing (Where Applicable)

Where required by law, we process personal data based on:

 

  • Performance of a contract (e.g., providing coaching services you have purchased);

  • Legitimate interests (e.g., improving services, ensuring security, preventing fraud);

  • Consent (e.g., certain marketing communications or non-essential cookies);

  • Compliance with legal obligations (e.g., tax and accounting requirements).

5. How We Share Your Information​

We do not sell your personal information. We may share information with:​

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  • Service providers who help us operate the Services (e.g., payment processors, scheduling platforms, videoconferencing tools, email service providers, website hosting);

  • Professional advisors (e.g., lawyers, accountants) where reasonably necessary;​​

  • Successors or acquirers in connection with a merger, acquisition, or other business transaction;​

  • Law enforcement or other parties when we believe disclosure is necessary to comply with law, protect rights, safety, or property, or respond to legal requests.

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All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Retention

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We retain personal information for as long as reasonably necessary to:

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  • Provide the Services you have requested;

  • Meet our legal, tax, or accounting obligations (typically 7 years for financial records);

  • Resolve disputes and enforce our agreements.

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When personal information is no longer needed, we will delete it or anonymize it in a commercially reasonable manner.

7. Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, or unauthorized access. These measures include:​​

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  • Encryption of data in transit using SSL/TLS;

  • Secure storage of data with restricted access;

  • Regular security assessments and updates;

  • Employee training on data protection practices.

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However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

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8. Children's Privacy

 

Our Services are intended for high school students and their families. We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If you believe that a child under 13 has provided personal information to us without a parent or guardian's consent, please contact us immediately, and we will take appropriate steps to delete that information.

9. Your Choices and Rights

9.1 General Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

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  • Access: Request a copy of the personal information we hold about you;

  • Correction: Request corrections to inaccurate or incomplete information;

  • Deletion: Request deletion of your personal information, subject to legal retention requirements;

  • Objection or Restriction: Object to or restrict certain types of processing;

  • Data Portability: Receive your data in a structured, machine-readable format;

  • Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us using the information below. We may need to confirm your identity before responding to protect your privacy.

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9.2 Marketing Communications

 

You can opt out of marketing emails at any time by:

  • Using the "unsubscribe" link in any marketing email; or

  • Contacting us directly to update your preferences.
     

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your bookings and use of the Services.

9.3 Cookie Controls

You can adjust your browser or device settings to control cookies. See our Cookie Policy for more information.

10. California Privacy Rights​

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If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

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10.1 Right to Know

You have the right to request that we disclose:

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  • The categories and specific pieces of personal information we have collected about you;

  • The categories of sources from which we collected your personal information;

  • Our business or commercial purpose for collecting or sharing personal information;

  • The categories of third parties with whom we share personal information;

  • The categories of personal information we have disclosed for a business purpose.
     

10.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements or completing transactions you requested).

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10.3 Right to Correct

You have the right to request correction of inaccurate personal information.

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10.4 Right to Opt-Out

We do not sell or share personal information as those terms are defined under California law. If our practices change, we will update this policy and provide appropriate opt-out mechanisms.

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10.5 Right to Limit Use of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those permitted under California law.

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10.6 Non-Discrimination

We will not discriminate against you for exercising any of these rights.

 

10.7 How to Exercise Your California Rights

To submit a request under California law, please contact us using the information provided in Section 13 below. We will respond to verifiable requests within 45 days, or notify you if we need additional time (up to 90 days total).

You may designate an authorized agent to make requests on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your identity directly with us.

11. International Transfers

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If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries that may have different data protection laws than your country of residence.

By using the Services, you consent to the transfer of your information to countries that may have different data protection standards. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The Effective Date at the top indicates when it was last revised.

If we make material changes that significantly affect your rights, we will provide prominent notice on our website or contact you directly before the changes take effect.

Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy.

13. Contact Us

 

If you have questions or concerns about this Privacy Policy or our privacy practices, or wish to exercise any of your privacy rights, please contact:

 

College Interview Pro, LLC

Email: elizabeth@collegeinterviewpro.com

Mailing Address: 325 Sharon Park Dr., Suite D5, #629, Menlo Park, CA 94025

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For California residents exercising CCPA/CPRA rights, please include "California Privacy Rights Request" in the subject line of your email.

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We will respond to your inquiry or request within a reasonable timeframe as required by applicable law.

Last Updated: January 1, 2026

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